Managed Hosting FAQ
  1. Does Managed Hosting provide support for virtualization software and virtualized environments? Examples include VMWare’s ESXi, Proxmox VE, OpenVZ, Virtuozzo, etc.

    Managed Hosting can facilitate the initial provisioning and setup of a Bare Metal Dedicated or Commercial Class server where the customer intends to host virtualization software. Generally speaking Type 1 Hypervisors (ESXi, Proxmox, etc) are installed using a bootable installation media. Our DC technicians have been pretty good about installing custom OS’s from bootable installation media in the past when the installer is provided and any applicable licenses are provided. But, this is done as a courtesy, and these requests are reviewed on a case-by-case basis by our DC techs.

    Beyond the initial provisioning of the server and setup with an OS, Managed Hosting doesn’t provide support for managing or configuring their server running virtualization software. The onus is on the customer to administer their system beyond the initial setup or obtain support for their system from a 3rd party.

    For a managed virtualized environment hosted solution, Flexmetal is the closest we offer for something like that. It’s in Beta and is geared towards a specific type of customer so it may only be a good fit for certain types of customers.

  2. Does Managed Hosting provide support for Microsoft Server or other Microsoft products? For example: SQL Server, Microsoft Exchange Server, etc.

    No, unfortunately Managed Hosting doesn’t provide support for any Microsoft operating systems or server products. The exception being any Microsoft product that supports installation in a Linux environment, .NET CORE for example. If the customer wishes to use a Microsoft server product on their hardware we can provision a bare metal server with a KVM and they can install whatever Microsoft OS they would like. Note, this requires purchase of a separate KVM subscription along with their Bare Metal. The customer is completely responsible for administering their own system or obtaining support for it from a 3rd party.

  3. Does Managed Hosting provide support for .NET CORE?

    Yes, Managed Hosting provides limited support for .NET in that we can install it on Linux servers. But any configuration of .NET or development of applications built in .NET would be outside of our scope of support.

  4. Shared Package limits

  5. VPS Package limits

  6. Server monitoring

  7. Maintenance ongoing upkeep of website/server over time.

  8. Do you support Docker on VPS?

    No, due to how Docker configures the actual Linux kernel and how our Virtuozzo nodes are setup, this is incompatible with our VPS packages and we recommend a Bare Metal server if they want to run Docker.

  9. Does MH perform email migrations?

    All internal email migrations are handled by WTR with the exception of Cloud VPS or Bare Metal Dedi. External full cPanel migrations that include email are also handled by WTR. External non-cPanel migrations are handled by Managed Hosting.