I feel like this reads more like a different version of APS training rather than a pipeline for skills-building that prepares an agent to apply for APS and take the APS training.

My personal feelings is that we should teach the universal way to diagnose issues that doesn’t rely on internally built scripts. We should teach the general best-practices way that a sysadmin would troubleshoot a server using tools, logs and utilities, that are commonly available. This introduces good sysadmin skills and prepares the agent for tackling the types of problems that might be something they’ve never seen before and which aren’t easily diagnosed unless they possess working understanding of how a web-server system works. After those core skills have been developed then we can introduce our internally built scripts, dedrads, etc as tools that can be used. Then these tools can be used with a foundational understanding of what type of information and diagnostics they are providing and which can be used to diagnose issues.

Otherwise we’ve obfuscated what’s actually happening under-the-hood.

For example learning how to use things like sar, top, uptime, apachectl, review logs, etc.

Scripts that are wrappers for things like apachectl while helpful, don’t encourage learning and understanding the utilities they’re based on which are critical tools one should know how to use.

Beginner and Intermediate CLI proficiency is a pre-requisite to being ready to apply for APS and take the APS training.

The APS pipeline should endeavor to bring agents up to speed in terms of intermediate Linux CLI skills.

Significant chunks of this training are also covered by cPanel University. Why not avoid having to re-invent the wheel, and make the 1st level cPanel University cert part of the pipeline? It’s a pretty foundational introduction to most of the sysadmin skills and tools that an agent should be aware of and have a working understanding of as an APS agent. Specifically as applies to a cPanel server.

If this were a text adventure game, obtaining that cert is like a side quest.